Due to the nature of our products, we are unable to accept returns on any coffee once it has been opened or consumed. However, we want you to love your coffee, so if there are any issues with your order, we are more than happy to assist.

Incorrect or Damaged Orders:

If your order arrives damaged or incorrect, please reach out to us within 7 days of receiving your shipment. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund, depending on the situation. You’ll need to provide proof of the damage (e.g., a photo), so we can process the claim quickly.

Shipping Issues:

While we do our best to ensure prompt and accurate shipping, occasionally, mistakes happen. If your package is lost or delayed, please get in touch with us, and we will help track down the issue and do what we can to make things right. We are not responsible for delays caused by the courier service.

For non-coffee products (merchandise, apparel & other goods), we offer the following terms:

Returns & Exchanges: We accept returns or exchanges for unworn and unused items within 15 days of your order date. All returned merchandise must be in its original condition with tags attached (if applicable).

Refunds: If your apparel or merchandise is returned within the 15-day window, we’ll process a full refund to your original payment method. Please note that shipping fees are non-refundable, and you are responsible for return shipping costs unless the item is defective or damaged.

Exceptions: Please note that we cannot accept returns or exchanges on sale or discounted items unless they are defective. Items that have been worn, washed, or otherwise damaged by the customer are not eligible for return or exchange.

If you receive a defective or damaged item, please notify us as soon as possible, within 7 days of receiving your order. We will either issue a full refund or send a replacement, depending on availability. Please provide clear photos of the damage or defect so we can assess the situation.

If you need to return or exchange an item, simply reach out to our customer service team at returns@sundayscoffee.club with your order number and details about the issue. We’ll guide you through the process and make sure it’s as smooth as possible.